Director, Client Solutions & Delivery
New
J
JobgetherOEM and retail
Based in the United StatesFull-TimeDirector
Salary122,400 - 204,400 USD per year
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Job Details
- Experience
- At least 7 years of experience in client solutions, implementation management, program management, and team leadership.
- Required Skills
- Stakeholder management
Requirements
- Bachelor's degree in Business Administration, Management, Technology, or a related discipline, or equivalent professional experience.
- At least 7 years of experience in client solutions, implementation management, program management, and team leadership.
- Professional experience in the OEM and/or retail industries.
- A track record of leading large-scale client implementations, complex programs, and cross-functional business initiatives.
- Strong consulting, stakeholder management, negotiation, and relationship-building capabilities.
- Experience designing scalable client solutions and implementation strategies aligned with customer requirements and business goals.
- Executive communication and presentation skills for engaging senior clients, leadership teams, and cross-functional stakeholders.
- Strong analytical, problem-solving, execution, leadership, and coaching skills.
- Advanced proficiency in Microsoft Teams, Excel, PowerPoint, Word, and Project.
- Ability to manage competing priorities, adapt to ambiguity, and make effective decisions in fast-paced environments.
- Willingness to travel approximately 20% of the time, depending on client requirements and business needs.
- Preferred: MBA or another advanced degree; Agile development experience; or experience with AI-assisted documentation tools, business process improvement, customer journey mapping, or operational transformation.
Responsibilities
- Lead client solution strategies aligned with business objectives, customer needs, and product priorities.
- Work with clients to understand challenges, identify growth opportunities, and develop tailored solutions.
- Oversee client implementations, program launches, solution enhancements, and delivery initiatives through operational readiness.
- Coordinate cross-functional teams across Product, Technology, Operations, Marketing, Finance, Supply Chain, Business Development, and Account Management.
- Develop business cases, project scopes, requirements documentation, solution proposals, and executive presentations.
- Build client relationships and establish credibility with senior stakeholders.
- Monitor program performance, financial results, profitability, and key performance indicators.
- Lead and coach team members, build stakeholder consensus, and communicate project progress, risks, and decisions.
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