Director, Client Services
J
JobgetherClient services
Fully remote working arrangement within the United States.Full-TimeDirector
SalaryAnnual base salary range of $140,000–$185,000
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Job Details
- Required Skills
- Project ManagementPeople ManagementProblem SolvingStakeholder managementBudget management
Requirements
- Demonstrated experience leading teams in client services, project management, or a related operational environment.
- Experience managing people managers and leading teams with multiple levels of responsibility.
- Strong analytical, logical reasoning, and problem-solving skills, including navigating complex situations with limited established procedures.
- Excellent written and verbal communication skills, including managing challenging conversations and resolving conflicts.
- Strong organizational and project management capabilities, including coordinating multiple priorities and competing deadlines.
- Ability to deliver projects within agreed timelines and budget parameters while maintaining quality, accuracy, and implementation standards.
- Ability to delegate effectively, balance workloads, and coordinate resources across departments.
- Flexibility and adaptability in responding to changing priorities, workloads, and business needs.
- Ability to recognize employee workload or change challenges and develop practical solutions that support team wellbeing and client deadlines.
- Strong relationship-building skills and ability to work professionally with internal and external stakeholders at all organizational levels.
- Willingness to be periodically on call and work outside standard business hours, including evenings and weekends when required.
Responsibilities
- Lead Senior Project Managers, Project Managers, and Discovery Analysts, managing resource allocation, workload balance, and team performance.
- Monitor key performance indicators and promote team engagement and accountability.
- Build and maintain client relationships through responsive service and consultative communication.
- Set expectations with internal and external stakeholders for project scope, deadlines, deliverables, and responsibilities.
- Improve workflows and processes, use technology effectively, resolve issues, and align operations with organizational objectives.
- Support project initiation, including kickoff preparation, documentation, and communication of project standards.
- Oversee project closure, including final billing coordination and data destruction procedures.
- Identify capacity challenges and performance risks, delegate responsibilities, and implement solutions that support employee wellbeing and client commitments.
- Provide strategic and operational leadership that supports individual development and team effectiveness.
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