Customer Experience Intern
New
V
VeeamB2B technology
Remote, Georgia, USAInternshipEntry
Salary20 - 25 USD per hour
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Job Details
- Required Skills
- Data AnalysisMicrosoft ExcelMicrosoft OfficeWritten communicationVerbal communication
Requirements
- Be a rising junior or senior pursuing a bachelor's degree at an accredited college or university.
- Have an interest in customer experience, B2B technology, and how teams work together to solve problems.
- Have excellent written and verbal communication skills.
- Be willing to learn about technology.
- Be proficient with Windows and Microsoft Office.
- Be proficient with MS Excel and have an interest in data analysis.
- Be able to work independently with limited direction in a fast-paced environment.
- Be a motivated self-starter.
Responsibilities
- Turn lessons from past escalations into reusable playbooks, checklists, and operating standards.
- Develop and maintain templates for escalation intake, status updates, stakeholder communications, and post-escalation reviews.
- Write and edit internal updates and stakeholder communications.
- Identify gaps or inconsistencies in current processes and recommend practical improvements.
- Research customer experience practices at leading companies and recommend ideas for Veeam.
- Gather customer feedback from surveys, interviews, and support interactions and distill it into actionable insights.
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