Customer Service Agent
New
P
Paleovalley and Wild PasturesECommerce food
This is a fully remote U.S.-based position. Candidates must reside and work in one of the following states due to tax and compliance requirements: AR, AZ, CA, CO, FL, GA, ID, IL, LA, MD, MO, NC, NJ, NV, NY, OH, TX, VA, WA, WI, or WY.Full-TimeJunior
Salary19 - 22 USD per hour
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Job Details
- Experience
- 1-2 years of experience in customer service, preferably in eCommerce or a high-volume support environment.
- Required Skills
- Customer serviceWritten communicationZendesk
Requirements
- Have 1-2 years of customer service experience, preferably in eCommerce or a high-volume support environment.
- Have experience handling email, live chat, and/or phone support.
- Demonstrate strong written communication, grammar, and tone.
- Be able to manage a high volume of customer conversations efficiently.
- Show strong attention to detail and the ability to follow processes.
- Be comfortable using customer support platforms and learning new tools quickly.
- Be self-motivated and able to work independently in a remote environment.
- Experience with Zendesk, Richpanel, or similar customer support platforms is a bonus.
- Familiarity with subscription-based eCommerce businesses is a bonus.
Responsibilities
- Respond to customer inquiries by email and live chat in a timely, professional manner.
- Assist customers with order status, shipping updates, account access, subscription management, and product questions.
- Cover scheduled daily phone support shifts, handling inbound calls and callbacks while meeting call-volume goals.
- Deliver clear, efficient phone support and identify when longer or complex calls should be escalated.
- Troubleshoot and resolve basic customer concerns independently.
- Document customer interactions accurately in the support platform.
- Use internal knowledge bases and saved replies to provide consistent, accurate responses.
- Escalate complex or sensitive issues to Tier 2 or leadership when appropriate.
- Follow internal processes and SOPs and meet response-time and ticket-resolution expectations.
- Stay available during assigned shifts and communicate absences or scheduling changes to the manager.
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