Project Manager
New
C
CodeRoadAutomotive software
Location: Latin America; USA Contractor / 100% Remote, US East/West Coast time zonesContractManager
Salary not disclosed
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Job Details
- Languages
- C1/Fluent English
- Experience
- 2+ years of experience in project coordination, account management, customer success, client services, or a similar customer-facing role
- Required Skills
- Project CoordinationJira
Requirements
- Have 2+ years of experience in project coordination, account management, customer success, client services, or a similar customer-facing role.
- Bring excellent written and verbal English proficiency at C1/fluent level.
- Be able to communicate directly with North American dealership clients, conduct follow-up calls, explain product changes, and manage expectations across US East/West Coast time zones.
- Manage multiple client accounts, communication workflows, deadlines, pending responses, and follow-up activities simultaneously.
- Understand software products, CRM platforms, website configurations, package structures, and implementation workflows well enough to explain changes to non-technical stakeholders.
- Be proficient with Microsoft Office 365, including Word, Excel, PowerPoint, Outlook, and Teams.
- Have experience with project management or ticketing platforms such as Smartsheet, Jira, or similar tools.
- Coordinate across departments, manage dependencies, and route client questions and concerns to appropriate stakeholders.
- Be proactive, detail-oriented, and accountable in identifying communication gaps, following up on unresolved matters, anticipating blockers, and fulfilling commitments.
- Previous automotive software experience is a plus.
Responsibilities
- Serve as the primary contact for North American automotive dealerships throughout product updates, package migrations, and implementation activities.
- Prepare and send communications about package transitions, product changes, configuration updates, and their impacts.
- Contact dealerships to confirm product, service, and configuration alignment, collect feedback, and coordinate follow-up.
- Gather answers to dealership questions and clarify client requirements with internal technical and implementation teams.
- Track client confirmations, pending responses, questions, and approvals, and follow up to keep transitions and implementations on schedule.
- Coordinate with Team Leads, Professional Services Engineers, QA Specialists, and other stakeholders to communicate expectations, track progress, and escalate blockers.
- Coordinate post-change confirmations, document client feedback, and hand unresolved issues to the appropriate internal teams.
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