Mortgage Loan Support Specialist
New
E
EYTFinancial services
Location: Philippines; Location: Remote, US Pacific time 9 AM to 6 AM (with a 1-hour break time in between)Full-TimeJunior
SalaryMonthly Rate: Php80,000-95,000; $1,000 Sign-On Bonus; $121 USD Monthly Meal Allowance
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Job Details
- Languages
- Fluency, clarity, and good diction in English
- Experience
- At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks
- Required Skills
- Customer serviceWritten communicationZendesk
Requirements
- Have at least 2 years of experience under a US loan or mortgage account handling loan origination or underwriting tasks.
- Have experience in customer-facing roles in a loan or mortgage account.
- Demonstrate strong communication, collaboration, and problem-solving skills.
- Write with proficiency, speed, and accuracy.
- Have fluency, clarity, and good diction in English.
- Bring strong organizational skills and time-management abilities.
- Have experience using customer communication tools such as Zendesk, task-management tools, Google Drive, and email.
- Be detail-oriented.
- Have a bachelor's degree or comparable work experience in financial services.
- Be presently residing in the Philippines.
- Be available to work US Pacific time 9 AM to 6 AM, with a 1-hour break.
Responsibilities
- Respond to customer queries in a timely and effective manner via Zendesk or other customer support tools.
- Document and log issues, customer compliments, and complaints.
- Help customers go through the application flow when required.
- Track customer experiences across online and offline channels using logs, dashboards, and CRM systems.
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