Loan Origination Customer Support
New
E
Extend Your TeamFinancial services
Location: Philippines; Workplace: Remote; Must be presently residing in the Philippines, Flexibility to work US Pacific time 9 AM to 6 AM (with a 1-hour break time in between)Full-TimeJunior
SalaryMonthly Rate: Php80,000-95,000; $1,000 Sign-On Bonus
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluency, clarity, and good diction in English
- Experience
- At least 2 years (and above) of experience under a US Loan or Mortgage account handling Loan Origination or Underwriting specific tasks
- Required Skills
- Written communicationZendeskCustomer support
Requirements
- Have at least 2 years of experience under a US loan or mortgage account handling loan origination or underwriting tasks.
- Have experience in customer-facing roles in a loan or mortgage account.
- Demonstrate strong communication, collaboration, and problem-solving skills.
- Write with proficiency, speed, and accuracy.
- Be fluent in English, with clarity and good diction.
- Have strong organizational and time-management abilities.
- Have experience using ZenDesk, task management tools, Google Drive, and email.
- Demonstrate attention to detail.
- Have a bachelor's degree or comparable work experience in financial services.
- Be flexible to work US Pacific time 9 AM to 6 AM, with a 1-hour break.
- Be presently residing in the Philippines.
Responsibilities
- Respond to customer queries in a timely and effective manner via ZenDesk or other customer support tools.
- Document and log customer issues, compliments, and complaints.
- Help customers through the application flow when required.
- Track customer experiences across online and offline channels using logs, dashboards, and CRM systems.
View Full Description & ApplyYou'll be redirected to the employer's site
