Credit Card Customer Support Specialist
New
E
EYTFinancial services
Must live in the Philippines, US Pacific time, 10 AM to 7 PM; US Hours (Pacific Standard Time). Must be amenable to shifting schedule.Full-TimeMiddle
SalaryMonthly Rate: Php70,000 - Php100,000
+$1,000 Sign-On Bonus
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Job Details
- Languages
- Fluency, clarity, and good diction in English.
- Experience
- At least 3 years (and above) of customer service experience with US mortgage [and] credit card accounts.
- Required Skills
- Customer serviceAsanaZendesk
Requirements
- Have at least 3 years of customer service experience with US mortgage and credit card accounts.
- Demonstrate fluency, clarity, and good diction in English.
- Communicate clearly and accurately in writing, with speed and proficiency.
- Have experience using customer and management tools such as ZenDesk, Asana, and Amazon Connect.
- Bring communication, collaboration, and problem-solving skills.
- Have strong organizational and time-management abilities.
- Be detail-oriented.
- Have a bachelor's degree or comparable work experience in financial services.
- Be flexible to work US Pacific time, 10 AM to 7 PM, with a one-hour break.
- Be amenable to a shifting schedule.
Responsibilities
- Respond to customer queries in a timely and effective manner using ZenDesk and Amazon Connect.
- Work with customers to resolve account issues, including payments, statements, and bugs.
- Handle escalated customers and provide de-escalation pathways while ensuring their issues are fixed.
- Document and log issues, customer compliments, and complaints.
- Work as part of a 24/7 Customer Support team.
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