Groups Sales Coordinator
New
E
EngineGroup travel
Remote - USFull-TimeMiddle
SalaryTotal OTE Range (Base Salary + Variable) $75,000 — $80,000 USD
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Job Details
- Experience
- 1–3 years of experience in a customer-facing role
- Required Skills
- SalesforceCustomer SuccessHubSpotCRM
Requirements
- Have 1–3 years of experience in a customer-facing role.
- Bring experience in high-volume customer-facing work that combines sales and service.
- Have experience in inside sales, sales development, event coordination, or customer success.
- Be comfortable using CRM tools such as Salesforce or HubSpot and modern productivity platforms.
- Organize and manage multiple accounts and deadlines.
- Use CRM and data tools to monitor pipeline and customer activity.
- Demonstrate self-direction, ownership, and a results-focused approach.
- Adapt to a fast-paced, evolving environment and use data to identify client needs and growth opportunities.
- Bring a customer-focused approach and collaborate across teams.
- Travel, hospitality, or SaaS experience is preferred.
Responsibilities
- Qualify and pursue inbound group travel leads to drive booking conversions.
- Guide prospects and clients through the booking process from inquiry to completion.
- Coordinate timelines, hotel communications, RFPs, and other group booking logistics.
- Resolve booking challenges involving budgets, guest needs, or timeline changes.
- Identify upsell and cross-sell opportunities and collaborate with the sales team.
- Track client activity, booking progress, and event details in CRM and internal tools.
- Coordinate with Sales, Customer Success, and Supplier Relations to resolve issues and execute bookings.
- Update clients and internal teams on booking status and issues.
- Propose process improvements based on recurring challenges.
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