Sales Ops Coordinator
New
I
IQVIALife sciences
United StatesFull-TimeJunior
Salary66,000 - 68,000 USD per year
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Job Details
- Experience
- 1-2 years industry experience in light medical device, pharmaceutical, or biotech preferred
- Required Skills
- Project ManagementSalesforceMicrosoft ExcelCustomer serviceCompliancePowerPointRelationship management
Requirements
- Hold a four-year degree from an accredited college or university.
- Have a proven record of excellent and timely customer service.
- Be highly organized and demonstrate significant attention to detail.
- Demonstrate the ability to manage multiple projects and competing priorities accurately and successfully.
- Have strong organizational, communication, and project-management skills.
- Have expertise in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
- Have expertise in Salesforce.
- Bring experience in HCP relationship management.
- 1–2 years of industry experience in light medical device, pharmaceutical, or biotech is preferred.
Responsibilities
- Plan and facilitate completion of Business Associate Agreements (BAAs) as liaison between client and BSCI Legal Counsel, customers, and the Marketing team.
- Track agreement progress with legal counsel and key stakeholders.
- Follow up on agreements through review and approval, ensuring required steps are completed accurately and on time.
- Manage BAA status and communicate signed agreements once finalized.
- Identify, communicate, and document agreement issues and gaps.
- Create, maintain, and recommend enhancements to policies and procedures for the BAA process and customer collaboration.
- Track, analyze, and interpret BAA process metrics to identify trends and improvement areas.
- Provide troubleshooting support to field teams and customers, and support virtual training initiatives.
- Create how-to documents and work instructions for internal and external processes.
- Coordinate with HCPs and customer legal counsel on timely request submissions, and partner with Legal, Compliance, Customer Service, and Marketing teams on consistent processes and accurate documentation.
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