Senior Program Manager
New
J
JDA TSGBusiness process outsourcing
Source API remote eligibility restrictions: United StatesFull-TimeManager
Salary120,000 - 125,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 8–10+ years of progressive professional experience in operations, program management, or business process outsourcing; 5+ years of direct leader of leaders' experience
- Required Skills
- Operations ManagementFinancial ManagementChange ManagementClient relationship managementData analytics
Requirements
- Have 8–10+ years of progressive professional experience in operations, program management, or business process outsourcing.
- Have experience with a 5000+ span of control in remote environments.
- Have 5+ years of direct leader of leaders' experience, including 200+ direct reports.
- Have experience managing, coaching, and developing people leaders or managers at M2 level or equivalent.
- Demonstrate financial acumen and business literacy, including success managing program budgets, labor models, capacity planning, and operational margins.
- Demonstrate ability to conduct root-cause analysis and use data analytics.
- Have experience leading large-scale process or technology transformations.
- Bring executive presence and communication skills to influence VP-level leaders, cross-functional stakeholders, and enterprise client executives.
Responsibilities
- Translate company, functional, and client strategy into actionable operating plans, priorities, and long-term business strategies.
- Partner with Finance to manage program economics, capacity and workforce plans, labor utilization, headcount scaling, and operational margins.
- Establish operating rhythms and performance expectations, and use operational data and leading indicators to diagnose process defects.
- Lead large-scale process improvements, technology implementations, and change management initiatives.
- Coach and develop a team of 6+ M2 Operations Managers and functional leads, building leadership capability and succession depth.
- Partner with HR, Talent Acquisition, IT, Finance, and PMO to align resources and resolve competing priorities.
- Serve as a senior point of contact for client executives and lead quarterly business reviews and complex escalations.
- Communicate performance transparently, anticipate client needs, and identify opportunities to expand strategic scope.
View Full Description & ApplyYou'll be redirected to the employer's site
