Senior Program Manager M3
New
J
JobgetherOperations, BPO
Based in the United StatesFull-TimeSenior
Salary120,000 - 125,000 USD per year
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Job Details
- Experience
- 8–10+ years of progressive professional experience in operations, program management, or business process outsourcing (BPO); 5+ years of direct experience leading other leaders
- Required Skills
- Financial ManagementBudget management
Requirements
- Have 8–10+ years of progressive professional experience in operations, program management, or BPO.
- Have experience managing large-scale operations with a span of control exceeding 5,000 in remote environments.
- Have 5+ years of direct experience leading other leaders, including managing, coaching, and developing M2-level managers or equivalent.
- Have experience overseeing organizations with 200+ direct reports.
- Demonstrate financial acumen, including experience with program budgets, labor models, workforce capacity planning, and operational margins.
- Be able to conduct root cause analysis, interpret operational data, and implement data-driven performance improvements.
- Have experience leading large-scale operational transformations, process optimization initiatives, and technology implementations.
- Demonstrate ability to develop management talent, strengthen leadership structures, and build succession plans.
- Be able to influence VP-level leaders, cross-functional stakeholders, and enterprise client executives.
- Demonstrate strategic thinking, decision-making, problem-solving, and organizational skills.
- Be able to balance client expectations, financial objectives, workforce requirements, and operational priorities.
Responsibilities
- Translate corporate, functional, and client strategies into operating plans, priorities, and long-term objectives.
- Partner with Finance to manage program economics, budgets, and financial performance.
- Develop capacity and workforce plans, and oversee labor utilization, headcount scaling, and operational margins.
- Monitor SLAs, gross margins, budget adherence, and revenue enablement.
- Use operational data to identify inefficiencies, investigate root causes, and prevent performance issues.
- Lead process improvement initiatives, technology implementations, and organizational change management projects.
- Lead, coach, and develop at least six M2 Operations Managers and functional leaders.
- Partner with HR, Talent Acquisition, IT, Finance, and PMO teams to align resources and resolve competing priorities.
- Lead quarterly business reviews and manage client escalations with data-driven solutions.
- Identify opportunities to expand service scope and strengthen enterprise client partnerships.
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