Staff Product Designer (Identity UX)
New
T
TwilioIdentity software
Remote - US; this role will be remote and based in the United StatesFull-TimeStaff
SalaryBased in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $141,520 – $176,900
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Job Details
- Experience
- 8+ years of professional product design experience
- Required Skills
- Product designRESTful APIs
Requirements
- Have 8+ years of professional product design experience focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.
- Bring a track record designing complex, configuration-heavy products such as developer consoles, admin tools, or multi-step setup flows, and unifying them into coherent experiences.
- Have proven experience partnering directly with engineering and product leaders at Director/VP level to navigate organizational complexity, align cross-product touchpoints, and shape multi-year roadmaps.
- Be able to work independently in complex, loosely defined technical spaces and build clear frameworks from abstract constraints.
- Have experience designing permission, consent, approval, or similarly high-stakes flows where users need to understand and control what a system can do on their behalf.
- Desired: Practical experience designing interfaces for technical builders, including APIs, SDKs, CLIs, and configuration consoles.
- Desired: Familiarity with authentication and authorization products, including OAuth/OIDC, SSO, MFA, passkeys, or CIAM.
- Desired: Experience designing for AI agents or LLM-based products, including human-in-the-loop controls.
Responsibilities
- Lead the developer onboarding and configuration experience in One Console, Hosted Login, and end-user authentication flows.
- Define how AI agents are registered and how users grant or revoke consent, scope permissions, and approve sensitive actions.
- Shorten the path from sign-up to a working integration so developers can evaluate and adopt Twilio Identity without talking to sales.
- Translate OAuth, tokens, scopes, and approval flows into clear mental models for developers and plain-language choices for end users.
- Partner with product and engineering from problem framing through launch, co-owning scope and tradeoffs.
- Run research and usability testing with design partners and developers.
- Contribute to Twilio’s design system and UX design feedback process, and mentor other designers.
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