Front Line Client Experience Representative
New
P
Project ExpeditionTravel services
Remote (CANADA); This remote position is only open to candidates based in Canada., All schedule times are listed in Eastern Time, but you do not have to live/work in this time zone.Full-Time
SalaryCA$45K - CA$50K; CA$45K – CA$50K • Offers Bonus; Salary CA$45K – CA$50K • Offers Bonus
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Job Details
- Languages
- Excellent written and spoken English communication skills.
- Required Skills
- Customer serviceWritten communication
Requirements
- Have excellent written and spoken English communication skills.
- Be available to work at least one of the listed Sunday–Thursday or Tuesday–Saturday schedules.
- Be available for a full-time schedule of 40 hours per week.
- Previous experience in customer service, hospitality, travel, or a similar customer-facing role is a plus.
- Be comfortable using new technology, including AI tools, and adapting to evolving processes.
- Be able to prioritize competing requests while maintaining organization, accuracy, and service quality.
- Be able to work independently and collaboratively.
Responsibilities
- Provide customer service through live chat, phone, and email.
- Assist clients, travel advisors, and travelers with questions about tours, destinations, bookings, modifications, and travel-related requests.
- Investigate customer inquiries, identify solutions, and follow through to resolution.
- Handle time-sensitive or challenging situations with empathy, professionalism, and sound judgment, escalating when appropriate.
- Develop an understanding of products, booking processes, and internal systems to provide accurate support.
- Manage multiple conversations and support requests while maintaining responsiveness, accuracy, and attention to detail.
- Use AI-powered tools and internal resources to improve efficiency while maintaining a personalized customer experience.
- Collaborate with teammates and other departments to resolve issues and identify opportunities to improve service.
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