Associate Software Support Engineer
New
Q
Qualco TechnologyFinancial software
Workable workplace: remote; Workable locations: Athens, Attica, GreeceFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Firm command of the English language
Requirements
- Degree in Computer Science or a relevant field of study.
- Knowledge of T-SQL.
- Client-facing skills and an excellent phone manner.
- High level of ownership and attention to detail.
- Team spirit and passion for results.
- Firm command of the English language and good verbal and written communication skills.
- Microsoft ETL tools and IIS are considered assets.
- Familiarity with digital banking products, such as cards, e-wallets, and mobile banking, is considered an asset.
- Ability to work 24x7 rotational shifts.
Responsibilities
- Provide first-level support to clients.
- Pick up client tickets and phone calls, and analyze, log, and track issues to help meet SLAs.
- Proactively identify and address issues to minimize service disruption for clients.
- Track, monitor, and report client issues, providing timely updates to clients and internal teams.
- Understand clients’ installations and processes.
- Monitor alerting mechanisms and activate the escalation process when issues occur.
- Monitor and report on client environments.
- Work closely with Service Delivery, Software Development, and clients to identify and resolve operational-environment issues.
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