Regional Service & Technical Training Manager
New
J
JobgetherIndustrial instrumentation
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least 5 years of relevant professional experience in industrial instrumentation, process automation, or industrial weighing systems.
- Required Skills
- CRM
Requirements
- High school diploma required; some college education preferred.
- At least 5 years of relevant professional experience in industrial instrumentation, process automation, or industrial weighing systems.
- Strong understanding of industrial weighing technologies, load cells, and field integration.
- Hands-on experience installing, commissioning, calibrating, maintaining, and troubleshooting industrial systems.
- Experience coordinating regional service operations and managing multiple customer support activities.
- Experience diagnosing and resolving complex technical and application-related issues.
- Experience developing and delivering technical training for customers, service partners, or internal teams.
- Ability to assess technical capabilities, identify knowledge gaps, and implement training initiatives.
- Proficiency in Microsoft 365 and experience using ERP and CRM platforms.
- Ability to work independently while coordinating across a regional service network.
- Willingness to provide remote and on-site technical support and deliver training at customer or service partner locations as required.
Responsibilities
- Coordinate regional service requests, schedules, and resources to provide timely customer support.
- Oversee installation, commissioning, calibration, and preventive maintenance of industrial process weighing systems.
- Provide remote and on-site troubleshooting and escalate complex product, application, and system issues.
- Investigate technical issues, document root causes and corrective actions, and collaborate with engineering teams.
- Assess training needs and develop practical learning programs for customers, service partners, and internal employees.
- Deliver onsite, virtual, and factory-based training on product operation, installation, commissioning, calibration, maintenance, and troubleshooting.
- Create and maintain training materials, practical exercises, and knowledge assessments.
- Onboard, train, and coach service providers and evaluate their readiness through practical demonstrations.
- Collaborate with sales, product management, and engineering, sharing field issues and customer feedback to support improvements.
- Monitor service and training outcomes and recommend improvements to procedures, delivery, and technical resources.
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