Billing Analyst
New
J
JobgetherBilling operations
Based in Bangalore, IndiaFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- At least 2 years of experience in billing operations, accounts receivable, order management, or a related function.
- Required Skills
- SalesforceMicrosoft ExcelGoogle Sheets
Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent professional experience.
- At least 2 years of experience in billing operations, accounts receivable, order management, or a related function.
- Working knowledge of billing processes and financial operations.
- Experience with CRM and business applications; Salesforce experience is preferred.
- Intermediate proficiency in Microsoft Excel or Google Sheets.
- Demonstrated attention to detail and commitment to accuracy.
- Strong organizational and time-management skills.
- Preferred experience processing RMAs, credit and debit adjustments, and invoice validation.
- Familiarity with SLA-driven environments and compliance requirements.
- Experience creating and maintaining operational dashboards and reports.
- Strong analytical, problem-solving, communication, and stakeholder-management skills.
- Ability to manage competing priorities during month-end close and high-volume billing periods.
Responsibilities
- Manage daily billing queues in Salesforce, including credit and debit adjustments, and complete cases within established SLA timelines.
- Process RMAs end to end, including verification, approval follow-ups, and accurate system entry.
- Monitor RMA status, follow up on pending approvals, and escalate aging cases.
- Identify billing discrepancies and coordinate resolution before invoices are released.
- Maintain dashboards and trackers for productivity, RMA updates, billing accuracy, and quality control results.
- Collaborate with cross-functional teams to investigate and resolve billing and operational issues.
- Ensure compliance with internal procedures, audit standards, and service-level requirements.
- Contribute to process improvement initiatives that strengthen billing accuracy and operational efficiency.
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