Senior NICE CXone Solutions Architect
New
J
JobgetherContact center technology
Based in the United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Salesforce
Requirements
- Have extensive senior-level experience as a Solutions Architect specializing in NICE CXone.
- Bring deep, hands-on knowledge of NICE CXone architecture, configuration, development, and integration capabilities.
- Have experience building and implementing NICE CXone solutions, beyond design and architecture planning.
- Have practical experience implementing and optimizing NICE Enlighten AI capabilities.
- Have strong experience with NICE CXone–Salesforce integration, including recent integration changes and upgrades.
- Be able to lead complex technical discussions and strategic working sessions with senior enterprise stakeholders.
- Have communication and presentation skills to address challenging technical questions and provide clear recommendations.
- Understand contact center strategy, customer experience technologies, and enterprise implementation requirements.
- Be able to balance strategic architecture responsibilities with hands-on technical development and delivery.
- Be available for a full-time dedicated client engagement.
Responsibilities
- Serve as the dedicated NICE CXone technical expert for a key enterprise client.
- Design, architect, and implement solutions across the NICE CXone platform.
- Design and implement NICE Enlighten AI capabilities, including script adherence scoring and intelligent skill assignments.
- Lead implementation, maintenance, and upgrades of the NICE CXone–Salesforce integration.
- Lead technical workshops and working sessions with senior client stakeholders.
- Advise clients on contact center strategy, business requirements, and advanced use cases.
- Address technical and strategic questions and recommend appropriate solutions in client meetings.
- Deliver platform improvements, feature enhancements, and integration upgrades.
- Contribute to additional client projects and larger NICE CXone implementation initiatives.
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