Bilingual Service Coordinator (English & Spanish) – Healthcare Outreach
New
C
Controla-SPHealthcare outreach
100% remote from Latin America, 10:00 AM–6:00 PM US Eastern TimeContract
Salary7 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent spoken Spanish and English
- Required Skills
- CRM
Requirements
- Have hands-on experience in the US healthcare field, such as healthcare intake, patient outreach, healthcare customer service, medical interpreting, or work with Medicaid, Medicare, or US health insurance.
- Speak Spanish and English fluently, with a clear accent in both.
- Have experience in outbound calling, appointment setting, customer outreach, or phone-based customer service.
- Be comfortable making outbound calls throughout the day and keeping calls short and focused.
- Be warm, patient, and empathetic, and able to explain unfamiliar information simply.
- Be organized and accurate with CRM notes and follow-ups.
- Be available full-time, Monday–Friday, 10:00 AM–6:00 PM US Eastern Time.
- Medicaid or US healthcare programs, eligibility screening, referrals, enrollment support, CRM, or healthcare case-management experience is a plus.
Responsibilities
- Make a high volume of outbound calls in English and Spanish.
- Explain the healthcare program clearly and build trust without being pushy.
- Ask screening questions and handle hesitation and objections.
- Refer eligible, interested people to the enrollment agency.
- Document every call accurately in the CRM.
- Follow up consistently.
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