Enterprise Delivery Lead Engineer
New
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NuPlayEnterprise AI
Location: Remote, USFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 8+ years of technical experience in technical delivery, integration architecture or customer-facing engineering for enterprise platforms
- Required Skills
- RESTful APIs
Requirements
- Have 8+ years of technical experience in technical delivery, integration architecture, or customer-facing engineering for enterprise platforms.
- Demonstrate a track record of taking enterprise applications from whiteboard to production.
- Have hands-on integration experience across enterprise stacks, including CRM, HR, OMS, and Inventory.
- Have experience using REST/GraphQL APIs, webhooks, and middleware for integrations.
- Have a strong grounding in enterprise security and compliance.
- Have experience with identity providers such as Okta and Entra ID/Azure AD.
- Be able to lead technical discussions with C-suite stakeholders and enterprise architects.
- Experience with LLMs, prompt engineering, and agentic workflows is a nice to have.
Responsibilities
- Lead enterprise delivery programs from handoff to go-live, turning solution concepts into scalable, production-ready implementations.
- Work with customer architects and engineering leads to refine integration designs, clear roadblocks, and refine workflows.
- Act as the main technical point of contact between customer teams and NuPlay's engineering and product teams.
- Design, build, and deploy two-way integrations with CRM, HR, Inventory, OMS, TMS, and e-commerce systems.
- Integrate voice and multi-channel AI workflows into contact center environments using SIP, VoIP, and CTI.
- Review code, evaluate APIs, whiteboard data architectures, and write integration logic as needed.
- Set up secure authentication and access controls with enterprise identity providers.
- Ensure deployments meet enterprise security, privacy, and regulatory requirements.
- Mentor junior Delivery, Integration, and Prompt Engineers and establish code quality, architecture, and documentation standards.
- Build reusable patterns, deployment frameworks, and integration toolkits for future client rollouts.
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