Product Support Specialist
New
T
TekmetricAuto repair software
Location: Remote, US (East Coast); We are considering candidates based on the East Coast to support specific working hours.Full-TimeJunior
Salary not disclosed
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Job Details
- Experience
- A minimum of 1 year of experience in a customer-facing role across any industry
- Required Skills
- Problem SolvingCustomer serviceWritten communicationVerbal communicationCustomer support
Requirements
- Have a minimum of 1 year of experience in a customer-facing role across any industry.
- Demonstrate empathy, energy, and a customer-centric approach.
- Bring strong verbal and written communication skills.
- Be technically curious and able to quickly learn and navigate new software and tools.
- Have strong organizational skills and attention to detail.
- Demonstrate problem-solving ability and aptitude for building rapport with customers.
- Be familiar with basic financial and accounting concepts.
- Balance independent work with participation in in-person collaboration days.
- Experience in team sports, college athletics, or another high-performance team setting is a plus.
Responsibilities
- Answer customer questions by phone, chat, and email, identify issues, and guide customers toward solutions.
- Help customers understand product issues and explain what is happening and what to expect next.
- Document bugs and collaborate with the development team to advocate for fixes and product improvements.
- Update tickets, account details, and communication logs accurately.
- Stay current on product features, industry trends, and customer service best practices.
- Invite and gather customer feedback to improve service and the product experience.
- Meet or exceed support performance goals.
- Support teammates when needed.
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