Strategy & Operations Manager — Client Onboarding, Activation & Retention
New
W
Wing AssistantAI technology
Location: Hong Kong. Remote, full-time role., Working day generally runs from the evening into the night, Hong Kong time; this is a core requirement.Full-TimeManager
Salary55,000 - 75,000 HKD per month
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Job Details
- Languages
- Fluent English, written and spoken.
- Experience
- 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy or a strong boutique), or an equivalent analytical role such as strategy, BizOps or PE portfolio operations.
- Required Skills
- SQLData Analysis
Requirements
- Have 3–7 years of experience, including at least 2 years in management or strategy consulting (MBB, Tier 2, Big 4 strategy, or a strong boutique), or an equivalent analytical role such as strategy, BizOps, or PE portfolio operations.
- Be comfortable working directly with databases, spreadsheets, and BI tools.
- Use Claude or similar AI tools daily and be comfortable connecting AI tools to data through MCPs.
- Have built working tools with AI coding assistants such as Claude Code, Cursor, Replit, or Lovable.
- Have strong attention to detail and be able to reconcile numbers accurately.
- Be fluent in written and spoken English.
- Be comfortable working with stakeholders across cultures, seniority levels, and functions.
- Work Hong Kong evening-to-night hours to overlap with US-time clients and team members.
- Be available for a full-time role as your only professional commitment; disclose other employment, consulting work, or business interests.
- Be willing to travel occasionally to the operations center in the Philippines.
Responsibilities
- Manage each new account through the onboarding pipeline from signed deal to fully live.
- Define healthy activation, identify accounts going off track, and intervene early.
- Define, measure, and analyze retention and churn across customer segments and teams.
- Analyze funnels, cohorts, survival curves, leading indicators, qualitative evidence, and raw data to identify root causes.
- Map cross-team handoffs, redesign processes, run experiments, and measure their impact.
- Build dashboards, alerts, and workflow tools using Claude and other AI coding tools.
- Write SQL, reconcile data sources, and build models.
- Drive change with sales, recruiting, customer success, finance, product, and Philippines operations stakeholders.
- Report weekly on pipeline, activation, and retention health, including changes and planned actions.
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