Binance Accelerator Program - CRM Operations

New

BinanceCrypto and blockchain

Location: Hong Kong; Malaysia; Singapore; TaiwanInternshipEntry

Salary not disclosed

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Job Details

Have relevant experience in digital marketing planning and execution within the tech, gaming, internet, or e-commerce sectors.
Be bilingual in English and Mandarin to coordinate with overseas partners and stakeholders.
Be able to work independently and exercise sound judgment and initiative.
Have problem-solving skills and attention to detail.
Have a results-oriented mindset.
Nice to have: experience implementing and configuring marketing automation or CRM platforms such as Braze, Salesforce Marketing Cloud, or HubSpot.
Nice to have: understanding of the crypto, blockchain, and technology industries.
Nice to have: experience growing and managing a user base through digital marketing strategies and tools.

Execute reward hub activities to boost key-point user conversion.
Support customer inquiries and improve chat efficiency, targeting a total solve time of 12 hours or less.
Improve communications and SOPs to promote process improvement.
Deliver activities for business units and local markets based on user characteristics.
Manage localization and execution to scale global campaigns.
Maintain routine campaigns for active users to boost DAU and MAU.
Optimize dashboards and analyze data to identify key barriers.
Manage key features that facilitate company-wide user communications.

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