Unit Manager - Group Benefits Eligibility Management
New
S
SymetraGroup benefits
United StatesFull-TimeManager
SalarySalary range: $66,100-110,100 plus eligibility for annual bonus program
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Project ManagementChange ManagementProcess improvement
Requirements
- High school diploma required.
- College degree or equivalent experience preferred.
- Demonstrated ability to communicate effectively with internal and external customers.
- Ability to communicate across multiple levels of leadership.
- General understanding of the larger organization and the operational unit's impact on it.
- Proven ability to manage multiple projects of varying impact in a cross-functional setting.
- Proven ability to lead and manage process and/or technology change across an operational unit.
Responsibilities
- Lead, supervise, coach, and develop employees to meet performance objectives, quality standards, and production goals.
- Set clear expectations, hold employees accountable, and make staffing decisions while overseeing training and development.
- Define short-term goals and communicate unit, department, and company objectives.
- Manage daily workflow and staffing recommendations to meet service-level agreements.
- Maintain accurate records, reports, and administrative functions in line with company policies.
- Resolve customer and partner questions, complaints, and escalated issues involving employees, customers, partners, or vendors.
- Ensure employees follow legal and operational compliance requirements.
- Analyze potential issues, implement solutions, and recommend improvements to quality, productivity, and customer or partner experience.
- Work with department leadership on strategies, budgets, and unit planning.
View Full Description & ApplyYou'll be redirected to the employer's site
