Enterprise Support Specialist
New
T
Talent SystemsTalent software
This role is fully remote anywhere in the UKFull-Time
Salary not disclosed
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Job Details
- Required Skills
- JiraZendeskCRMCustomer support
Requirements
- Have experience supporting VIP clients in a fast-paced support environment.
- Have strong written and verbal communication skills.
- Be tech-savvy and comfortable learning new software quickly.
- Be patient, empathetic, and able to stay calm under pressure.
- Have experience with cloud software, help desk tools, and CRMs, such as Zendesk and JIRA.
- Be able to work independently, manage competing priorities, and multitask effectively.
- Casting office or agency experience is preferred.
Responsibilities
- Respond to client inquiries by email, phone, and chat in a timely and thoughtful manner.
- Troubleshoot technical issues and report or escalate bugs.
- Follow up with clients to confirm issue resolution and satisfaction.
- Recommend best practices and guide clients through product features and workflows.
- Share product feedback and recurring issues with leads or the operations team.
- Build and maintain working relationships with enterprise clients.
- Understand client goals and proactively identify ways to support their success.
- Collaborate with Client Success and Business Development teams to provide unified support.
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