Senior Learning Manager
New
F
FoundeverCustomer experience
United StatesFull-TimeManager
SalaryUp to $76,000 per year
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Job Details
- Experience
- 10+ years’ experience in Training and management experience
- Required Skills
- Project ManagementMicrosoft OfficeStakeholder managementTraining
Requirements
- Bachelor's degree in business or a related field, or equivalent directly related work experience.
- 10+ years of training and management experience.
- Experience coaching, mentoring, and developing others in a complex, fast-paced environment.
- Solid understanding of training processes and adult-learning best practices.
- Ability to translate theories and approaches into deliverable products.
- Experience assessing organizational needs, designing and developing solutions, and implementing and evaluating initiatives.
- Strong leadership skills and experience managing a large virtual and/or on-site team.
- Strong organization and project management skills, with the ability to manage multiple projects and priorities.
- Ability to build partnerships and gather support across internal and external stakeholders.
- Good judgment, problem-solving, research, and decision-making skills.
- Listening, oral, written communication, and presentation skills, including the ability to use data to influence outcomes.
- Ability to manage client-facing meetings.
- Working knowledge of MS Office applications, including Word, Excel, and PowerPoint.
Responsibilities
- Lead a team of Learning Managers and Learning Specialists/Flex Learning Apprentices supporting training needs and performance across multiple accounts, lines of business, or sites.
- Develop and execute a learning and development strategy aligned with organizational goals.
- Provide guidance, mentorship, performance management, and growth opportunities for direct reports.
- Ensure training programs use adult learning theories and best practices and adhere to internal and external processes and compliance requirements.
- Implement evaluation methods to assess training program effectiveness.
- Analyze data and feedback to improve learning experiences and outcomes, and recommend ways to improve KPIs to cross-functional partners and clients.
- Build partnerships with internal stakeholders and clients to maintain training program effectiveness.
- Coordinate with WFM, Talent Acquisition, Operations, and Finance to anticipate ramps and training needs and ensure training plans are executed on time.
- Track associate performance and monitor learning curves against historical data.
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