Operations Coordinator, Litigation Support
New
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StenoLitigation technology
Source API remote eligibility restrictions: United States, Monday through Friday, 8 am–5 pm or 9 am–6 pm PTFull-Time
Salary20 - 27 USD per hour
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Job Details
- Required Skills
- Google WorkspaceSlackZendesk
Requirements
- Have operational experience in litigation or legal support.
- Demonstrate the ability to manage high-volume, deadline-driven workflows with precision.
- Be comfortable reading and interpreting common legal documents, including subpoenas, court filings, notices, and correspondence.
- Be detail-oriented and organized enough to manage multiple requests at once.
- Relevant background may include legal support, paralegal work, customer service, or operations coordination.
- Cover Monday through Friday, 8 am–5 pm or 9 am–6 pm PT.
Responsibilities
- Triage and route incoming litigation support tickets, ensuring prompt resolution and adherence to SLAs.
- Manage phone and Zendesk communications, monitor job milestones, request vendor updates, and keep customers informed on status.
- Resolve issues cross-functionally and escalate time-sensitive requests to the right person or team.
- Keep case records clean and accurate, including avoiding duplicates and handling proper merges.
- Support litigation support projects such as the Guru knowledge base and meeting notes.
- Communicate with clients, vendors, and teammates with a hospitality mindset.
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