Senior Technical Account Manager
New
R
RithumE-commerce technology
United States - RemoteFull-TimeSenior
Salary$65,000-$135,000 per year. In addition to base pay, we offer a discretionary bonus for non-sales roles. For this position, the expected discretionary bonus is 10% of the annual base salary. $65/month Remote work stipend for internet
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Job Details
- Experience
- 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer; 5+ years preferred.
- Required Skills
- SalesforceJiraRESTful APIs
Requirements
- Have 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce in a B2B SaaS environment, or in a marketplace role with a brand or retailer.
- Have experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
- Understand APIs, data mapping, and feed architecture.
- Be able to manage technical projects and communicate with technical and non-technical stakeholders.
- Be proficient in Salesforce, JIRA, or similar workflow and project tracking tools.
- Apply problem-solving skills focused on root cause analysis and resolution.
- Have experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude for productivity-related work.
- Be willing to travel up to 10%.
- Preferred: 5+ years in technical account management, solutions engineering, or implementation.
- Preferred: Bachelor's degree in an applicable or related field.
- Preferred: e-commerce or product data platform experience.
- Preferred: Familiarity with SaaS deployment models and scalable system design.
Responsibilities
- Serve as the weekly touchpoint for assigned clients and own business-as-usual activities.
- Advise clients on technical obstacles and help them realize value from Rithum's solutions.
- Coordinate communication between client technical teams and Rithum teams.
- Develop channel implementation strategies aligned with technical requirements and platform capabilities.
- Execute platform workflows and optimization activities, including repricing and promotional planning.
- Conduct technical reviews and recommend optimization opportunities aligned with client goals.
- Resolve complex technical issues with Product, Engineering, and Client Success Engineering.
- Support technical roadmap planning, feature adoption, and product feedback with strategic clients.
- Apply AI tools to client analysis, technical reviews, documentation, and recurring workflows.
- Share technical best practices and AI practices, and coach less experienced TAMs.
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