Senior Technical Account Manager
New
R
RithumE-commerce technology
United States - RemoteFull-TimeSenior
SalaryThe expected base pay range is: $65,000-$135,000 per year. The expected discretionary bonus is 10% of the annual base salary.
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer; 5+ years preferred.
- Required Skills
- SalesforceJiraRESTful APIs
Requirements
- Have 3+ years of experience in technical account management, implementation, solutions engineering, or e-commerce in a B2B SaaS environment, or in a marketplace role with a brand or retailer.
- Have experience supporting complex enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
- Understand APIs, data mapping, and feed architecture.
- Demonstrate the ability to manage technical projects and communicate with technical and non-technical stakeholders.
- Be proficient in Salesforce, JIRA, or similar workflow and project-tracking tools.
- Bring problem-solving skills focused on root-cause analysis and resolution.
- Have experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude for research, communication, analysis, documentation, automation, workflow optimization, or decision-making.
- Be willing to travel up to 10%.
- Preferred: 5+ years of experience in technical account management, solutions engineering, or implementation.
- Preferred: A bachelor's degree in an applicable discipline or related field.
- Preferred: Experience with eCommerce or product data platforms, SaaS deployment models, scalable system design, or enterprise clients in eCommerce or retail technology.
Responsibilities
- Serve as the weekly point of contact for assigned clients and own day-to-day activities and execution.
- Advise clients on technical obstacles and help them realize value from Rithum's solutions.
- Coordinate communication between client technical teams and Rithum teams.
- Develop channel implementation strategies aligned with technical requirements and platform capabilities.
- Execute platform workflows, including repricing, promotional planning, and algorithmic optimization.
- Conduct technical reviews, identify optimization opportunities, and recommend actions aligned with client goals.
- Resolve complex technical issues with Product, Engineering, and Client Success Engineering.
- Support technical roadmap planning, feature adoption, and product feedback with strategic clients.
- Apply AI tools to client analysis, technical reviews, documentation, and recurring workflows; identify activities for automation or standardization.
- Maintain platform and data-flow knowledge, share technical practices, and mentor less experienced TAMs.
View Full Description & ApplyYou'll be redirected to the employer's site
