Bilingual Disability Management Specialist
New
J
JobgetherDisability insurance
Workplace type: Remote; Structured job location: CanadaFull-Time
SalaryCompetitive annual salary ranging from CAD $69,934.53 to $81,954.53
Apply NowOpens the employer's application page
Job Details
- Languages
- Full professional proficiency in English and French
- Required Skills
- Microsoft Excel
Requirements
- Have a university degree or college diploma in a relevant field, such as occupational health, disability management, kinesiology, education, human resources, or legal studies; other related educational backgrounds may be considered.
- Bring relevant professional experience in disability claims management or insurance benefits administration, including eligibility assessment and active caseload management.
- Demonstrate the ability to make and communicate complex case-related decisions and manage competing priorities independently.
- Be able to support clients through challenging or sensitive situations.
- Have full professional proficiency in English and French.
- Be proficient in Microsoft Office applications, particularly Word, Excel, and Outlook.
- Have strong technical and computer skills, including the ability to navigate multiple applications, multitask, maintain electronic notes, and manage information accurately.
- Communicate complex or sensitive information clearly, professionally, and empathetically, both verbally and in writing.
- Demonstrate strong organizational, time-management, prioritization, and accuracy skills.
- Have customer service, client support, and relationship management experience.
- Bring strong analytical, critical-thinking, and problem-solving skills, and be able to work independently and collaborate with stakeholders at all organizational levels.
- Experience reviewing insurance contracts, medical documentation, and professional reports is considered an asset.
Responsibilities
- Manage disability benefit claims from initial eligibility assessment through decision-making and case management planning.
- Identify appropriate support, resources, and interventions, monitor treatment progress, and assess recovery and return-to-work objectives.
- Communicate regularly with claimants, employers, healthcare providers, and other stakeholders.
- Assess and implement disability management tools and interventions, including rehabilitation services, and request additional medical information when needed.
- Monitor claim milestones and review and update case management plans based on individual circumstances and progress.
- Manage an assigned caseload and complete administrative and operational responsibilities within service standards and deadlines.
- Make timely decisions on disability claims and communicate outcomes clearly and professionally.
- Build working relationships with claimants, physicians, healthcare providers, employers, plan administrators, human resources professionals, and legal representatives.
- Use electronic case management systems accurately and maintain detailed records and documentation.
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