Customer Care Associate
New
C
CarewellCustomer service
Must be located in Ontario, Canada, 9am-6pm EST; 11am-8pm ESTFull-TimeEntry
Salary19.7 CAD per hour
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Job Details
- Languages
- Bilingual, fluent in both English and Spanish is highly desirable, but not required
- Experience
- 1-2 years experience in customer care, patient care, or other service-related industry directly taking care of customers
- Required Skills
- Customer serviceWritten communicationMultitaskingComputer skillsEmpathyVerbal communicationActive listening
Requirements
- Have 1-2 years of experience in customer care, patient care, or another service-related industry directly serving customers.
- Demonstrate a strong service attitude; volunteer experience or passion projects may be relevant.
- Use empathy, active listening, ownership, and first-contact resolution (FCR) in customer service.
- Have strong written and verbal communication skills and a professional phone voice.
- Be proficient with computers, typing, and multitasking.
- Have reliable access to a private, secure, quiet workspace.
- Have reliable high-speed internet with a minimum download speed of 10 Mbps per person connected to the wireless internet.
- Complete and graduate from the two-week training program, Monday-Friday, 9am-6pm EST, December 7th-18th.
Responsibilities
- Support family caregivers through quality conversations and customer service.
- Answer calls and assist customers with order placement, reorders, product questions, and guidance.
- Help customers with returns and website navigation.
- Recommend products that serve customers’ interests.
- Listen actively, clarify information, and de-escalate concerns from upset customers.
- Use software, databases, scripts, and tools appropriately.
- Participate in ongoing training and learning opportunities.
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