Seasonal Technical Customer Service Representative (Bilingual French + English)
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JobgetherTax preparation software
Fully remote work from any province in Canada.Temporary
SalaryHourly compensation of CAD $19.20–$20.35, depending on province of residence. Additional CAD $2.00 per hour bilingual premium.
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Job Details
- Languages
- Fluency in both French and English, with the ability to support customers in either language.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Be at least 18 years old.
- Have a high school diploma or equivalent.
- Be fluent in both French and English and able to support customers in either language.
- Be flexible to work a variety of shifts, including evenings, nights, and weekends.
- Be able to multitask, navigate between screens, and manage customer interactions efficiently.
- Have strong communication, problem-solving, and customer service skills.
- Customer service or technical support experience is preferred.
- Experience with accounting or bookkeeping software is an asset.
- Call centre experience is an advantage.
- Have a hardwired internet connection with minimum speeds of 10 Mbps download and 5 Mbps upload.
- Have a quiet, private, distraction-free workspace.
- Have a webcam and be available for video presence during training and production.
- Successfully complete a pre-employment background check.
Responsibilities
- Handle inbound phone inquiries in French and English.
- Diagnose, troubleshoot, and resolve technical issues related to software products and services.
- Guide customers through tasks, features, and processes within the tax preparation software.
- Educate customers about relevant products, features, and solutions based on their needs.
- Document customer interactions and maintain account information according to established guidelines.
- Handle customer concerns and de-escalate challenging situations.
- Navigate multiple screens and systems while maintaining a positive, personalized customer experience.
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