Technical Account Manager
New
S
SprintoSaaS compliance
Source API remote eligibility restrictions: IndiaFull-TimeManager
Salary1,000,000 INR per year
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Job Details
- Experience
- 2–4 years of experience, with at least 2 years in a customer-facing implementation, onboarding, or technical account management role at a SaaS company
- Required Skills
- JiraRESTful APIsHubSpotSlack
Requirements
- Have 2–4 years of experience, including at least 2 years in a customer-facing implementation, onboarding, or technical account management role at a SaaS company.
- Have run onboarding projects rather than only supporting them.
- Have experience managing VP-level relationships and be comfortable with C-suite engagement.
- Manage plans, milestones, and progress across 10–20 concurrent onboardings.
- Explain complex concepts simply, write clear async updates, and converse confidently with technical founders.
- Be able to learn new domains quickly; the posting says candidates can become familiar with compliance in 60 days.
- Have a technical baseline that includes comfort with cloud tools, SaaS integrations, and basic API behavior.
- Be familiar with Jira, Slack, and HubSpot, and curious about AI productivity tools.
- Nice to have: exposure to SOC 2, ISO 27001, GDPR, or HIPAA.
- Nice to have: CISSP, CISM, or ISO 27001 Lead Implementer certification.
- Nice to have: experience at a startup where the playbook was still being written.
Responsibilities
- Own each customer's onboarding journey from contract signature through go-live and the first audit milestone.
- Run structured implementation projects, including kickoff, milestone tracking, risk flags, and go-live.
- Manage senior stakeholder relationships, run executive check-ins, and communicate progress and blockers.
- Guide customers through integration setup, control activation, and compliance framework alignment.
- Coordinate internal escalations between customers and Product, Support, and Compliance, following through to resolution.
- Track customer health signals, including setup completion, time-to-value, CSAT, and days since last contact.
- Document effective practices and improve onboarding playbooks.
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