Senior Specialist, Benefits

JobgetherEmployee benefits

Full-time, remote position based in Canada.Full-TimeSenior

SalaryCompetitive annual base salary ranging from CAD $89,600 to CAD $112,000. Equity compensation for permanent employees.

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Job Details

Experience: 3–5 years of experience in benefits administration or benefits management
Required Skills: Workday

Have 3–5 years of experience in benefits administration or benefits management.
Have exposure to both Canadian and US benefits programs.
Demonstrate strong analytical skills and the ability to interpret benefits utilization, costs, and trends.
Explain complex benefits topics clearly and accessibly in written and verbal communications.
Have experience managing employee inquiries, escalations, and exceptions with sound judgment, discretion, and sensitivity.
Have vendor management experience, including maintaining relationships and resolving service-related issues.
Manage multiple priorities, projects, and deadlines with attention to detail.
Handle confidential employee information and sensitive situations with discretion and professionalism.
Build trusted relationships with employees, People Operations colleagues, and external providers.
Show curiosity and adaptability, with an interest in adopting new technologies and AI tools.
Nice to have: experience administering benefits through Workday and exposure to benefits program design.

Manage employee benefits inquiries and escalations from initial contact through resolution.
Ensure accurate enrollment and benefits data transfers between the HRIS and external benefits providers, resolving discrepancies.
Analyze benefits utilization, costs, employee inquiries, and trends to identify gaps and opportunities.
Develop recommendations for existing benefits plans and future offerings with the Benefits Lead and Director of Total Rewards.
Manage benefits vendor relationships and address service issues.
Identify opportunities to streamline and automate benefits administration processes.
Improve self-service resources and documentation for employee benefits questions.
Use AI tools to improve response times, support data analysis, and reduce repetitive administrative work.
Contribute to the ongoing evolution of benefits programs as employee and organizational needs change.

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