Senior Specialist, Benefits
W
WealthsimpleEmployee benefits
Remote (Canada)Full-TimeSenior
SalaryCA$89.6K - CA$112K; CA$89.6K – CA$112K • Offers Equity
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Job Details
- Experience
- 3–5 years of experience in benefits administration or management
- Required Skills
- Workday
Requirements
- Have 3–5 years of experience in benefits administration or management.
- Have experience covering both Canadian and US benefits programs.
- Bring strong analytical skills and comfort working with benefits utilization, cost, and trend data.
- Explain complex benefits questions clearly.
- Have experience handling employee escalations and exceptions with sound judgment and discretion.
- Have experience with vendor management.
- Workday benefits administration experience is nice to have.
- Exposure to benefits program design is nice to have.
Responsibilities
- Own the employee benefits inquiry and escalation queue from first contact through resolution.
- Ensure enrolment and plan data flow correctly between the HRIS and benefits providers, and catch issues before they reach employees.
- Analyze benefits data, utilization, inquiry trends, and cost to identify program gaps.
- Develop ideas and recommendations for benefits plans and future offerings with the Benefits Lead and Director, Total Rewards.
- Manage benefits vendor relationships, resolve service issues, and support a high-quality employee experience.
- Identify ways to simplify and automate benefits processes.
- Improve self-service resources so employees can find answers independently.
- Use AI tools to support responses and analysis.
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