Senior Product Manager, Operations & Commercialization
New
J
JobgetherAutonomous delivery robotics
This is a remote opportunity in CanadaFull-TimeSenior
SalaryAnnual compensation range of USD $165,000–$195,000
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Job Details
- Experience
- 6+ years of product management experience
- Required Skills
- SQLProduct ManagementProduct AnalyticsRESTful APIs
Requirements
- Have 6+ years of product management experience.
- Have a track record of taking software products from discovery through launch and ongoing iteration.
- Have experience building tools or platforms for operationally complex environments such as logistics, mobility, marketplaces, field services, or enterprise workflows.
- Bring user research and discovery skills to translate frontline workflows, technical constraints, operational data, and partner feedback into prioritized requirements.
- Have technical fluency in APIs, data flows, connected systems, and product analytics.
- Have demonstrated experience defining and using metrics to improve reliability, delivery quality, operational efficiency, user experience, or business performance.
- Have practical experience using AI-enabled tools or LLMs for data exploration, root-cause analysis, workflow improvement, or product prototyping, and validate outputs.
- Have experience delivering iteratively with Engineering teams while balancing speed, learning, release readiness, and product reliability.
- Bring prioritization, decision-making, stakeholder management, and cross-functional influencing skills.
- Be able to work effectively in ambiguous, fast-changing environments and collaborate across disciplines.
- Advantageous: experience with fleet management, dispatch, remote assistance, incident management, maintenance, or field-service systems.
- Advantageous: experience with partner-facing APIs, integrations, onboarding workflows, or multi-sided marketplace products.
- Advantageous: hands-on analytics experience, including SQL and dashboard development.
Responsibilities
- Own the Operations & Commercialization product roadmap and translate stakeholder needs into product priorities.
- Define and monitor operational performance and delivery quality metrics, baselines, and targets.
- Analyze operational data, customer feedback, partner input, and field observations to identify failure modes and improvement opportunities.
- Develop scalable workflows and product capabilities for robot supervision, deployment, and dispatch.
- Improve delivery reliability through issue detection, remote interventions, exception handling, incident follow-up, and service recovery.
- Define product capabilities, integration requirements, onboarding workflows, and SLA guardrails with commercial and logistics teams.
- Lead products from concept through launch and iteration, defining requirements, success criteria, rollout plans, and adoption measures.
- Collaborate with Engineering on scoping, sequencing, iterative releases, experimentation, testing, and release readiness.
- Use analytics and AI-enabled tools, including LLMs and AI agents, to investigate operational data and prototype dashboards, workflows, and proof-of-concept solutions.
- Coordinate cross-functional quality initiatives and ensure ownership, dependencies, escalation, and issue resolution.
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