Business Travel Consultant II
New
N
NavanBusiness travel
Remote (USA)Full-TimeMiddle
Salary20 - 45 USD per year
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Job Details
- Languages
- Proficient in both verbal and written English; additional fluent language skills are a bonus, not a requirement.
- Experience
- 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment; 3+ years of demonstrated advanced Sabre or Amadeus GDS experience.
Requirements
- Have 5+ years managing bookings for corporate and leisure clients in a core Business Travel environment.
- Have 3+ years of advanced Sabre or Amadeus GDS experience; this is mandatory.
- Demonstrate GDS experience with ticketing, reissues, voids, cancellations, EMD and MCO issuance or reissuance, and PNR management.
- Know local market supplier content and booking practices in ARC and BSP markets.
- Have in-depth knowledge of complex itineraries, air fares, and fare construction calculations.
- Understand net fares, IT fares, route deals, and corporate negotiated fares.
- Have a full understanding of travel industry regulations and worldwide compliance requirements.
- Be proficient in verbal and written English.
- Experience with NDC, low-cost carriers, and third-party content aggregators is a plus.
- Additional fluent language skills beyond English are a bonus, not a requirement.
Responsibilities
- Assist travelers through chat, calls, and email.
- Maintain supplier, destination, and system knowledge.
- Analyze customer needs, persona, and urgency.
- Provide accurate information for hotel, flight, car, and rail bookings.
- Support users with self-service on the Navan platform and app.
- Respond to customers within SLA expectations.
- Follow company and customer travel and expense procedures and global compliance procedures.
- Provide stakeholders with regular feedback on goals and operating processes.
- Participate in team meetings about product launches, supplier updates, and industry changes.
- Meet individual performance metrics and complete assigned training.
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