Senior Manager, Customer Trust Enablement

New

HubSpotCybersecurity, SaaS

Remote - USAFull-TimeManager

Salary155,700 - 249,100 USD per year

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Job Details

Experience: 10+ years of experience in cybersecurity, security advisory, IT compliance, or a related field
Required Skills: Cybersecurity

Have 10+ years of experience in cybersecurity, security advisory, IT compliance, or a related field, with meaningful customer-facing or go-to-market-adjacent experience.
Have experience managing or mentoring a team of security or compliance professionals.
Know cybersecurity concepts and practices including application security, cloud security, identity and access management, vulnerability management, and incident response.
Be familiar with SOC 2, ISO 27001, ISO 42001, GDPR, CCPA, and NIST.
Have led complex security reviews and built relationships with enterprise security stakeholders.
Be familiar with AI/ML security risks, including data governance, model access controls, and AI product security and privacy implications in a SaaS environment.
Be able to explain technical and regulatory complexity clearly to technical and executive audiences.
Have project management skills and experience building scalable processes.
Have experience in a SaaS or cloud environment and understand security controls for web applications and multi-tenant architectures.
Have written and verbal communication skills, including experience developing customer-facing documentation and presenting in high-stakes settings.
Preferred: experience building or scaling a customer trust, Business Information Security Office (BISO), or Office of the CISO function.
Preferred: experience supporting customers in regulated industries, or a relevant certification such as CISSP, CISM, CCSP, or CISA.

Lead, coach, and develop a team of customer-facing security specialists.
Set the strategy for security inquiries across RFPs/RFIs, due diligence questionnaires, customer calls, and executive briefings.
Serve as an escalation point for complex security reviews with strategic and enterprise accounts.
Engage with customer CISOs, security leaders, and procurement teams on high-stakes reviews.
Develop and improve customer-facing security documentation, knowledge bases, and trust assets.
Build scalable tools, templates, tiering models, processes, and metrics for handling customer inquiries.
Partner with Sales, Customer Success, Legal, Privacy, Compliance, and Risk teams to support the sales cycle.
Collaborate with internal security and engineering teams to translate security controls, architecture, and roadmap into customer-facing narratives.
Synthesize customer feedback from security reviews into recommendations for Product, Engineering, and Security teams.
Monitor regulatory and threat changes and use KPIs to improve team efficiency, quality, customer impact, and sales-cycle velocity.

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