TikTok Shop & Marketplace Operations Specialist

New

LagoAthletic apparel resale

Remote (Latin America), Monday - Friday. 9AM - 5PM ESTFull-TimeJunior

Salary1,400 - 2,000 USD per month

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Job Details

Languages: Excellent written English.
Experience: 2+ years operating a US TikTok Shop from the seller side in Seller Center
Required Skills: ShopifyGoogle Sheets

Have 2+ years of seller-side experience operating a US TikTok Shop in Seller Center; creator-side or affiliate-only experience alone does not qualify.
Have hands-on experience appealing listing violations or shop-level actions.
Have hands-on experience with returns and refunds, including disputed returns and partial refunds.
Have experience creating and maintaining multi-variant listings with color and size options, images, attributes, and shipping templates.
Use Google Sheets, including filters, lookups, and basic formulas.
Write excellent English.
Use AI tools daily, especially Claude; ChatGPT or Gemini experience is also mentioned.
Maintain an organized approach to daily queues, logs, and deadlines.
Nice to have: Amazon Seller Central experience with account health, returns, or catalog.
Nice to have: experience with multichannel listing tools such as 4Seller, Amazon MCF, or Fulfilled by TikTok.
Nice to have: TikTok Shop affiliate operations or tools such as Euka and FastMoss.
Nice to have: seller-side Shein experience, Shopify admin, or dropship fulfillment.

Monitor TikTok Shop account health, performance metrics, policy violations, listing takedowns, and product and IP flags.
Draft, file, and follow up on appeals with supporting evidence, and prepare brand authorization and product qualification applications.
Maintain logs of violations, appeals, outcomes, and root causes, and escalate risks to shop standing.
Manage the Seller Center return and refund queue, including refund-only and partial refunds, within TikTok's timelines.
Accept, reject, appeal, or dispute returns based on items graded by the returns processor.
Track return reasons, rates, and refund amounts by product, and respond to customer messages about orders, returns, and shipping.
Create and maintain apparel and footwear listings, including variants, images, size charts, attributes, pricing, and shipping templates.
Fix suppressed or deactivated listings and keep TikTok Shop listings mapped to the Amazon catalog through a UPC-based product map.
Create and maintain listings on Shein and Shopify, process Shopify dropship orders, and handle related returns, customer messages, account health, and appeals.
Send weekly operations summaries and maintain violation, returns, and listing-backlog trackers.

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