Sales Success Specialist (B2B)
New
T
ThumbtackHome services marketplace
Remote, PhilippinesFull-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Proficiency in English.
- Experience
- At least 1–2 years of B2B selling and or success experience, with a minimum of 6 months of outbound calling or collections exposure
- Required Skills
- SalesforceCustomer SuccessGoogle WorkspaceCustomer support
Requirements
- Have at least 1–2 years of B2B selling or success experience.
- Have at least 6 months of outbound calling or collections exposure.
- Bring customer retention, churn, onboarding, and reactivation experience.
- Demonstrate a track record of meeting or exceeding quotas.
- Have experience in pipeline management.
- Have experience in customer support and product education.
- Have marketing or advertising sales experience.
- Have experience with Salesforce, AI, and Google Suite.
- Be proficient in English.
- Bring a collaborative, consultative, and problem-solving mindset.
Responsibilities
- Partner with pros to understand their needs and recommend solutions, prioritizing satisfaction and longevity.
- Maintain knowledge of Thumbtack products, services, and industry practices for home maintenance, repairs, and related services.
- Conduct at least 50 outbound interactions per day to determine how to help pros get hired.
- Review pro profiles and guide improvements to response times, reviews, photos, quick replies, recommendations, and budgets.
- Identify opportunities to cross-sell products or services to existing pros.
- Troubleshoot inquiries, de-escalate concerns, and follow up by call, SMS, or email.
- Set expectations about lead costs, marketing, and ROI.
- Meet performance metrics for revenue, quality, efficiency, pro satisfaction, and net promoter scores.
- Communicate trends and improvement opportunities to relevant parties.
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