Customer Project Manager
New
W
WhippyCustomer success software
Remote role open to candidates based anywhere in Latin America or the US., Work Eastern hours; workday starts at 8am ET.Full-TimeMiddle
SalaryCompetitive compensation based on experience, including monthly performance bonuses and more.
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Job Details
- Languages
- Fluent written and spoken English
- Experience
- 2-5 years managing projects with real deadlines and real stakeholders
- Required Skills
- Project ManagementCustomer Success
Requirements
- Have 2-5 years of experience managing projects with real deadlines and stakeholders.
- Communicate clearly in writing and on calls, set expectations, and keep customers and teammates informed.
- Be based in Latin America or the US.
- Have fluent written and spoken English.
- Be able to work Eastern hours; the workday starts at 8am ET.
- Be comfortable learning technical tools and building useful workflows without needing to code.
- Be comfortable owning customer retention, growth, and upgrade conversations.
- Be self-directed and organized while managing a book of customers.
- Customer-facing project management experience is preferred; software experience is a plus.
- Staffing industry experience or experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus.
Responsibilities
- Run customer projects end to end, including scope, plans, timelines, owners, and follow-through through launch.
- Keep customers and internal teams aligned with prepared calls, clear agendas, written recaps, and mutual success plans.
- Manage customer relationships from onboarding through renewal and expansion.
- Build workflows, AI agents, and automations in Whippy without waiting on engineering.
- Manage multiple customers and projects, prioritizing work based on impact.
- Own gross and net revenue retention and work toward revenue targets.
- Connect product usage to customer business outcomes and report value using relevant metrics.
- Identify expansion signals and pass qualified leads to sales.
- Create case studies, references, and testimonials from customer wins.
- Share customer feedback with product, sales, and engineering teams.
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