PCC Clinical Services 3 Representative
New
P
Pediatric Associates Family of CompaniesHealthcare call center
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Prefer minimum of one year experience in a call center environment.
- Required Skills
- Microsoft OfficePowerPointEHRCRM
Requirements
- High school diploma or equivalent.
- Previous customer service experience.
- Prefer a minimum of one year of experience in a call center environment.
- Clinical agents require a Registered Nurse license.
- Knowledge of XPM and CRM systems is desired.
- Knowledge of XPM/EHR and Contact Recorder is desired.
- Familiarity with automated call distribution, IVR, and skill-based routing systems.
- General PC knowledge, including Microsoft Office, internet, and email.
- Proficiency in PowerPoint.
- Strong verbal, written, and interpersonal communication skills.
- Strong multitasking skills and attention to detail, accuracy, and timeliness.
Responsibilities
- Answer incoming patient calls, follow prepared scripts, and provide customer support.
- Triage high-acuity patients using clinical judgment, clinical triage algorithms, and the telephone communication access protocol.
- Register new patients and gather and verify patient and insurance information.
- Schedule appointments using clinical prioritizing protocols and scheduling policies.
- Document patient information, questions, messages, and medical advice in the appropriate systems.
- Complete telephone referrals for provider approval and gather information for physician follow-up.
- Respond to patient inquiries and complaints, research information, and communicate with offices when necessary.
- Handle database maintenance and other support tasks, including outbound calls, copying, and faxing.
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