Accounts Receivable Specialist
N
NELSONProfessional services
United StatesFull-TimeJunior
SalaryNational average salary range: $45,000-$55,000. Additional compensation includes bonuses and benefits
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Job Details
- Experience
- At least 2 years in collections, accounts receivable, or client account management, preferably in professional services or A/E/C.
- Required Skills
- Microsoft ExcelProblem SolvingCustomer service
Requirements
- Have at least 2 years of experience in collections, accounts receivable, or client account management.
- Bring knowledge of general accounting principles, especially credit and collections practices and procedures.
- Have experience with Deltek Vantagepoint and Microsoft Excel.
- Have a high school diploma; an associate degree is preferred and a bachelor's degree in accounting is a plus.
- Bring strong customer service experience.
- Demonstrate strong verbal and written communication skills.
- Show attention to detail and the ability to solve problems and recommend improvements.
- Experience in a professional services environment, preferably in the AEC sector, is preferred.
Responsibilities
- Review open accounts and prioritize collection efforts based on aging, risk, and account status.
- Make outbound collection calls and write collection emails while maintaining client relationships.
- Facilitate timely customer payments in accordance with payment terms and due dates.
- Research and help resolve billing problems, payment delays, disputes, and other causes of delinquency.
- Communicate significant risks, findings, and recommended next steps to management.
- Partner with project managers, billing teams, and finance leadership to address contract issues, missing documentation, and internal barriers to payment.
- Escalate significantly delinquent, high-risk, or high-balance accounts to management.
- Maintain accurate collection notes, client communications, promised payment dates, dispute status, and follow-up actions.
- Maintain account records, databases, and spreadsheets, and assist with reports on account status, collection activity, aging trends, payment commitments, and collection risks.
- Gather client-requested backup documentation and supporting information to facilitate payment.
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