Account Specialist, Southern California
New
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EverDrivenStudent transportation
Remote CaliforniaFull-Time
Salary$60,000.00-$70,000.00/yr based on experience plus bonus potential
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Job Details
- Required Skills
- Microsoft ExcelProblem SolvingCustomer serviceAccount Management
Requirements
- Have a bachelor's degree or equivalent experience.
- Transportation and/or operations experience is a plus.
- Bring strong professional communication and customer service skills.
- Work effectively with diverse groups of customers and service providers.
- Set priorities, multitask, and solve problems dynamically.
- Have familiarity and comfort using Microsoft Word and Excel.
- Hold a valid driver's license and have a good driving record.
- Be able to travel daily as required.
- Remain responsive during standard business hours, up to five days per week.
Responsibilities
- Coordinate with EverDriven departments, transportation providers, school districts, and parents to support safe and timely student transportation.
- Support daily account service and recruit, vet, and credential third-party transportation providers.
- Manage field operations, including new client start-ups, client retention and development, and growth of existing accounts.
- Improve the safety, efficiency, and effectiveness of the transportation system.
- Liaise with clients and provide guidance, direction, and feedback.
- Monitor local transportation performance against contract terms and specifications.
- Manage regulatory and client policies and procedures to maintain a safe environment for passengers, contractors, and the public.
- Maintain communication with contractors, community officials, and agency staff.
- Coordinate documentation for provider information, operations, maintenance, and safety inspections.
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