Virtual Front Desk Representative (Healthcare)
New
V
Vector Outsourcing Solutions Phils. Inc.Healthcare administration
PhilippinesContractJunior
Salary30,000 - 50,000 PHP per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Must have excellent English communication skills, both written and oral
- Experience
- 1 year BPO/ Call Center experience/ related experience (preferred, but not required)
- Required Skills
- HIPAAData entry
Requirements
- Have a bachelor's degree; a medical-related degree is preferred but not required.
- Have 1 year of BPO, call center, or related experience; this is preferred but not required.
- Demonstrate excellent written and oral English communication skills.
- Be willing to work shifting schedules, mostly night shift.
- Have reliable internet for working from home.
- Prior Authorization and Medical Virtual Assistant experience are preferred.
- EMR/EHR experience and knowledge of medical insurance are preferred.
- Work on a consultancy basis for a minimum 6-month contract, subject to renewal.
Responsibilities
- Respond to chats and inbound and outbound calls from patients, providers, and healthcare insurance companies about inquiries, appointments, and data verification.
- Respond to emails and manage voicemail.
- Provide administrative support, including data entry, record management, and time-keeping.
- Navigate Electronic Medical Records systems to obtain medical history.
- Enter patient information using EHR.
- Maintain database records.
- Collect cash-pay, copay, and deductible payments.
- Adhere to HIPAA policy.
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