Channel Account Manager I
New
H
HuntressCybersecurity SaaS
Remote AustraliaFull-TimeEntry
Salary$96,000 AUD base with an on target earnings at $160,000, plus equity
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Job Details
- Experience
- 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role
- Required Skills
- CybersecuritySalesforceStakeholder managementSaaSAccount ManagementCRM
Requirements
- Have 2+ years of experience in account management, direct customer sales, or a similar post-sales or commercial role.
- Bring strong experience in SaaS, preferably related to the cybersecurity industry.
- Have experience with Salesforce or a similar CRM platform.
- Manage multiple stakeholders and maintain momentum on renewals and expansion conversations.
- Communicate clearly across internal and external teams.
- Show a bias to action and the ability to get things done efficiently and effectively.
- Use commercial curiosity and sound judgment to balance customer outcomes with business growth.
- Build relationships with both customers and partners.
Responsibilities
- Act as a trusted advisor to customers, delivering solutions that increase satisfaction, strengthen Huntress adoption, and create measurable value across their environment.
- Own and grow relationships with multiple contacts inside assigned customer organizations.
- Drive renewals and expansion opportunities across the book of business, including upsell and cross-sell motions where appropriate.
- Contribute to team goals around retention, expansion, and customer satisfaction.
- Work cross-functionally with Sales, Marketing, Support, SEs, TAMs, and leadership to remove blockers and improve the customer experience.
- Maintain operational hygiene in CRM, document customer activity, and keep next steps and opportunities moving forward.
- Use AI tools to prepare for partner meetings, summarize calls, and stay organized.
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