Client Support Specialist
J
JobgetherRetail technology
US; based in the United StatesFull-TimeEntry
SalaryUp to 34,718 MKD per month
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Job Details
- Languages
- Proficiency in English
- Experience
- Between zero and two years of experience in client support, customer service, operations, or a related field.
- Required Skills
- Customer service
Requirements
- Hold a bachelor's degree in any relevant discipline.
- Have zero to two years of experience in client support, customer service, operations, or a related field.
- Be proficient in English, with strong written and verbal communication abilities.
- Demonstrate attention to detail and the ability to manage multiple assignments and maintain accurate documentation.
- Prioritize tasks, meet tight deadlines, and deliver high-quality work in a fast-paced operational environment.
- Use analytical thinking to identify issues, assess information, and take appropriate action.
- Collaborate effectively with different departments and international teams.
- Show commitment to service quality, reliability, and understanding client requirements.
- Adapt to established procedures, changing priorities, and new tools, systems, and workflows.
- Fashion, retail, e-commerce, or digital merchandising experience is preferred.
Responsibilities
- Execute operational tasks for a portfolio of client accounts, meeting requirements, timelines, and quality standards.
- Complete account setup checklists, monitoring, priority lists, gallery creation and maintenance, and routine client requests.
- Manage product style attribution and support internal taxonomy updates.
- Edit images with international operations teams and monitor visual asset quality, accuracy, and delivery timelines.
- Organize, prioritize, and complete requests assigned by the Client Success team.
- Coordinate activities with Client Success, Content, Delivery Operations, and international operations teams.
- Report task progress, completed work, delivery timelines, and issues to the relevant Client Success team member.
- Identify blockers and unclear requirements, raise questions, and escalate issues when needed.
- Follow established workflows, account instructions, documentation standards, and task priorities.
- Coordinate priorities and workload with the Client Support Manager.
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