Customer Success Advisor, Commercial
New
N
NaviantCustomer success technology
Source API remote eligibility restrictions: United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer Success
Requirements
- Build and nurture long-term, trust-based customer relationships.
- Engage operational and executive stakeholders and guide strategic conversations.
- Understand commercial industry environments such as manufacturing or supply chain.
- Understand operational workflows, efficiency drivers, compliance pressures, and scalability challenges.
- Translate industry context into recommendations that support customer growth and performance.
- Coordinate across customer-facing support and delivery functions and own escalations.
- Identify upsell, cross-sell, and expanded-adoption opportunities based on customer goals, usage patterns, and industry trends.
- Track and interpret customer KPIs, adoption metrics, and health indicators.
- Provide customer enablement, training, and best-practice guidance.
- Stay informed on commercial industry trends, regulatory changes, and operational challenges.
Responsibilities
- Build trusted relationships with customer stakeholders and serve as the primary advisor for assigned accounts.
- Learn customer environments, business objectives, KPIs, and success criteria.
- Facilitate regular business reviews focused on outcomes, adoption, and value realization.
- Coordinate with support, delivery, and sales teams to resolve customer issues and communicate proactively.
- Monitor customer health indicators, adoption trends, engagement patterns, and satisfaction.
- Identify adoption and satisfaction risks and drive mitigation plans.
- Align technology capabilities with customer objectives, including efficiency, cost reduction, scalability, and compliance.
- Identify and support account expansion opportunities aligned with customer goals and industry needs.
- Deliver enablement, training, and best-practice guidance to support sustained adoption and ROI.
- Share customer insights internally and contribute to continuous improvement.
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