Customer Success Specialist
New
G
GLOBOHealthcare technology
Remote Worker - USA CommercialFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in a customer-facing role (post-sales account management, customer success, or comparable experience) within healthcare technology/operations.
- Required Skills
- Project ManagementCustomer SuccessHubSpot
Requirements
- Bachelor’s degree or equivalent.
- 3+ years of experience in a customer-facing role in healthcare technology or operations, such as post-sales account management or customer success.
- Strong relationship-building, time management, and project management skills.
- Ability to manage multiple initiatives and prioritize needs.
- Experience managing customer lifecycles within a CRM; HubSpot preferred.
- Experience with Google Docs and Apple/Mac operating system preferred.
- Proficiency in remote collaboration tools preferred.
- Valid driver’s license and a clean driving record.
- Ability to manage independent transportation to client sites and regional travel hubs.
- Willingness to travel 25–50% domestically for client visits and industry events.
- Willingness to submit to requested background checks.
Responsibilities
- Serve as the point of contact for a portfolio of customers and build long-term relationships with language access stakeholders.
- Monitor customer health and utilization data, and deliver training and advice on best practices, workflows, and configuration options.
- Design and deploy digital motions to drive product adoption, usage, and value realization.
- Measure and report on customer business goals and KPIs, and support quarterly business reviews, annual reviews, and ad hoc meetings.
- Contribute to account plans and monitor customer health in HubSpot to identify at-risk accounts and execute interventions.
- Own contract renewals for assigned accounts, including risk mitigation, negotiating terms, and securing on-time commitments.
- Identify upsell and cross-sell opportunities for GLOBO’s service offerings.
- Gather customer feedback, advocate for customer priorities, and partner with internal teams to resolve challenges.
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