Customer Success Manager
New
L
Locus RoboticsWarehouse robotics
Location: United States; Job Type: Remote; Region: ['United States']Full-TimeManager
SalaryThe expected base salary range for this role is $90,000 - $140,000 annually, plus bonus and equity.
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Job Details
- Languages
- Excellent written and verbal English communication skills
- Experience
- 5+ years' hands-on experience with 3PL, Warehouse, or logistics operations.
- Required Skills
- Project ManagementNetworking
Requirements
- Bachelor's degree in Computer Science, Engineering, CIS, or a related technical field.
- 5+ years' hands-on experience with 3PL, warehouse, or logistics operations.
- Knowledge of networking and network technology, including routers, Wi-Fi, switches, and firewalls.
- Ability to communicate technical and complex information verbally and in writing.
- Ability to manage multiple priorities and respond effectively in urgent or high-pressure situations.
- Knowledge of and interest in software, hardware, and robotics.
- Ability to solve problems independently in customer settings.
- Excellent written and verbal English communication skills.
- Ability to engage effectively with internal and external stakeholders at all organizational levels.
- Willingness to travel up to 50% in the US to customer sites.
Responsibilities
- Oversee daily customer site operations and proactively address challenges.
- Ensure successful customer deployments and drive continuous improvement and customer satisfaction.
- Serve as the primary contact for escalated technical issues and drive timely resolution.
- Coordinate warehouse mapping, preventive maintenance, and system upgrades.
- Manage change requests and align customers and internal teams on scope, schedule, and budget impacts.
- Compile and analyze performance metrics, including throughput, units per hour, and lines per hour.
- Conduct post-project evaluations and identify improvements for future deployments.
- Monitor site performance for compliance with contractual requirements.
- Scale system capabilities to support evolving customer needs and operational growth.
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